Help center
Updated June 5, 2026
Answers to common questions about buying on Mystery Market. For legal terms see Terms of Service, Privacy Policy, and Legal Disclaimer.
Guest checkout (no sign-in)
No account required — checkout as a guest with card or Robux and track your order on-site via a private link. Pay with card or Robux at checkout without creating an account. You receive a private order link to track delivery and chat with staff. Full guest checkout guide. Sign in with Discord for order history, notifications, and refund eligibility.
Roblox limiteds (Trade delivery)
Catalog limiteds use Roblox's official Trade window — not in-game trades like MM2. You need Roblox Premium/Plus, trading enabled in Privacy settings, and at least one small tradeable limited on your side to accept our offer (Roblox does not allow empty trades). Roblox limiteds guide.
How delivery works
After payment is verified, our team delivers your item through an in-game trade in the relevant Roblox experience (Adopt Me, MM2, etc.). Delivery is coordinated by admins — not an instant automatic transfer. Open your order page to track progress, join the game when prompted, and confirm receipt on-site when the trade is complete. Typical fulfillment starts once payment clears, but timing depends on staff availability and your ability to accept the trade.
Payments
We support card (Stripe), wallet balance, Robux transfers, crypto, and Cash App where enabled. Guest buyers can pay with card or Robux without signing in. Crypto, balance, and Cash App require Discord sign-in. All charges are in USD unless noted. Wallet top-ups use Stripe. See our buy with Robux guide for game-pass checkout steps. If a payment method is unavailable at checkout, it may be disabled in your region or not yet configured for the shop.
What is a dispute?
A dispute means something went wrong with your order — for example you paid but did not receive the item, received the wrong item, or believe the delivery was incomplete. Opening a dispute flags the order for staff review and pauses normal fulfillment. Use the order support page with your order ID — do not charge back without contacting us first when possible. See our refund policy.
Verified sellers
Listings on Mystery Market are sold and fulfilled by our authorized team — not random third-party sellers. Accounts in our admin team show a verified badge. Public users cannot list items for sale on this site.
Order still wrong?
Check My orders for delivery status. If something failed after that, use the order support page (disputes and refunds only — not for general questions).