Contact & support
Last updated: June 2, 2026
Customer support
For order status, delivery help, or refund questions, email support@mystery.markets with your order ID and Roblox username. See the Help center for common answers.
Discord
If you purchased through our Discord server, open a ticket in the fulfillment category with your order ID. Do not share payment passwords or full card numbers in tickets.
DMCA / copyright
Mystery Shop uses game names and item imagery for identification only. We are not affiliated with Roblox Corporation or game publishers. For copyright concerns regarding content on mystery.markets, email support@mystery.markets with "DMCA" in the subject, the URL in question, and proof of ownership.
Business
Mystery Shop operates an admin-run marketplace — we do not offer public seller accounts or peer-to-peer listings on this site.